Service Policy

Customer Support

Brazil Gem House provides customer support for product questions, order status, shipping, returns and general service inquiries.

Response Time

We aim to respond to customer messages within 1–2 business days, excluding holidays and exceptional service interruptions.

Order Assistance

Customers may contact us for help with order confirmation, delivery information, payment questions, product care, return eligibility and address correction requests before shipment.

Product Information

We make reasonable efforts to provide clear product images, descriptions, prices, gemstone information and availability details. Natural gemstones may vary in tone, clarity and appearance.

Contact

For service support, please contact support@brazilgemhouse.com or use the contact form on our Contact page.